Shipping/Returns/Privacy
Dear Customer,
Welcome to Cuban Cigar Megastore, where we offer to the Cigar Aficionado a wide range of quality Cuban Cigars. It is our aim to offer our customers only the best at the most competitive tax-free prices.
At Cuban Cigar Megastore, we use a Secure Web Server to guarantee absolute confidentiality.
After submitting your order you receive immediately our order confirmation.
Delivery is always via air-mail and ranges between 5-10 days (Europe) and 10-15 days (for the rest of the world), always guaranteed! We continuously update all brands and stock and always try to offer the highest quality products at the most competitive tax-free prices!
We highly appreciate your kind feedback anytime to improve this website and our customer service. You may find here below valuable information on ordering and shipping which should be read carefully.
Ordering Information
We use an Online Order Form. If you want to order any item, please add it to your Shopping Cart and click the "CHECKOUT" button. At the end you will find the Total Price, summing up the ordered item (or items) plus shipping. The final price is quoted is United States Dollars, whereas for the exact price in your local currency please check "The XE Currency Converter" at the bottom of the home page and other subsequent sub-pages. The actual charge on your account or bank statement may also vary slightly due to the date of the actual exchange rate (value date) applied by your credit card company.
All orders must be placed online via SSL secure payment form.
You may order as many items as you want from us.
Please note that you may be liable for all duties, tariffs, taxes, and other restrictions. Should there be other applicable customs duties at destination, these would be paid on receipt of shipment by the consignee since tobacco-related laws differ from country to country. Tobacco-related laws differ in various countries and territories. Customers should be taking on their absolute responsibility for the introduction of Cuban Cigars into their respective country or territory.
We accept all major credit cards (American Express, MasterCard, Visa, etc) and various other methods of payment.
Refund Policy: If for any reason you are not satisfied with your purchase we will be issuing a full refund, upon receipt of the product shipped back to us or alternatively we can replace this product with others from our inventory.
Any information provided by you will be kept strictly confidential and is being transmitted on a secure document and in an encrypted form.
Shipping Information
Our international shipments are undertaken either via registered air-mail (with tracking number) or regular air-mail, depending on the country of destination and the special circumstances concerning specific destinations (in order to ensure better delivery terms & conditions). To ensure that you receive your shipment, we send by Swiss Post Registered Airmail - with tracking number.
We ship our cigars in their original boxes and pack them in plastic air-vacuum bags so they will be reaching you in perfect condition.
Depending on the country of delivery and your request, delivery time should be taking between 5-10 working days (in Europe) and 10-15 days (for the rest of the world).
We are sorry but we cannot sell to Swiss or other nationals that reside within the Swiss Confederation.
Secure Information / Privacy Policy
To guarantee the confidentiality and safety of our customers and patrons, their personal information (credit card, name, address, etc) will be sent on a secure document and in an encrypted format. All orders must be placed online via SSL secure payment form.
All of the information that you would be submitting will be kept strictly confidential and will not be released to any other company or entity (no mailing lists!). We value your feedback and input!
The first time you will be registering on this site we will be recording your name and address details, as well as your password. We will also be placing your e-mail on a "cookie" in your computer This way, the next time you will be ordering from us, you never have to re-entering your information, although you can always modify it. If you want to place an order from another computer, you only have to put in your e-mail and password in order to locate your information.
Frequently Asked Questions
All wholesalers purchase from the Cuban Monopoly (HABANOS) at a uniform price, any differential is due to either higher tax levels or excessive margins, as in the case of Sweden or Canada. EMS is merely a marketing strategy to compensate for high taxes that are being imposed in the United Kingdom on the importation of premium cigars from Cuba, the Dominican Republic, Honduras, and elsewhere. The English cigar market is notorious for its high prices.
We are operating in a Duty-Free Zone, which enables us to export our cigars without paying import duties (in other words our merchandise is completely tax-free, in a bonded area). Our merchandise is solely for exportation and couldn't be retailed to the general public. Other retailers who, having paid import duty, should they wish to export, face an extremely lengthy and difficult process to recover their cigars import levies.
Definitely NO. That would mean that we had some control over foreign governmental agencies. This obviously shouldn't be the case here. We don't know what taxes & levies will be levied upon arrival (after all, tax regimes change all the time (there is the proverb that death and taxes are inevitable in life). We sell to a lot of different countries and territories and do not have specific information on what they do or what they don't. We do not pay your duties for you if you should incur any.
Unfortunately NO, as only very few people in Cuba know what the codes are, and they are constantly changed. We certainly don’t know the codes and nor do the distributors.
Unfortunately NO, since we don't select wrapper colors.
They all get the same uniform quality of cigars. Cigar quality can vary from batch to batch and each smoker’s opinion will vary too. The international distributors all know each other, they all pay the same price and they would not tolerate it if one was getting better quality than another. Claims of the type "my representative get the cream of the crop" is false and misleading.
